This policy explains how Tapstar Pro collects and uses information for businesses that use the app and for customers who visit a business review page. Questions can be sent to hello@tapstar.pro.
Information businesses provide
Account details such as name, email address, phone number, business profile information, uploaded logos, notification recipients and billing status.
Information customers provide
- The rating a customer selects on a review page.
- Private feedback messages, optional photos and optional contact details.
- Whether the customer agreed to be contacted by the business about their feedback.
- Whether the customer agreed to receive marketing and promotional messages from the business.
Information collected automatically
Review pages record page visits, rating selections, Google review button clicks and how the page was opened (direct link, QR code or NFC). A random, anonymous visitor identifier is stored in the browser so repeat visits are not double counted, but only if you allow analytics cookies.
Cookies and similar technologies
When you first visit, a banner asks for your choice. You can change it at any time with the Cookie Settings link at the bottom of the page.
- Necessary cookies keep you signed in, protect forms from misuse and remember your cookie choice. These are always on because the site cannot work without them.
- Analytics cookies store an anonymous visitor identifier so page statistics are accurate. They are used only if you agree.
- Marketing cookies let us and our advertising partners, such as Google and Meta, measure campaigns and show relevant ads, including remarketing ads on other websites. They are used only if you agree.
Marketing and promotional messages
Marketing messages are always optional and are never a condition of using Tapstar Pro or leaving feedback. We ask for consent with separate, unticked checkboxes, and we keep a record of the date, the wording you agreed to and, for account sign ups, the IP address used.
- Tapstar Pro customers. If you agree when you sign up, we may use your email address and phone number to send product updates, tips, promotions, special offers and remarketing messages by email or text message.
- People who leave feedback. If you tick the marketing box on a review page, the business you are reviewing may use your name, email address and phone number to send you news, promotions, special offers and follow-up or remarketing messages. That business is responsible for those messages.
- Withdrawing consent. You can unsubscribe at any time using the link in any email, by replying STOP to any text message, or by contacting us at hello@tapstar.pro. We act on requests within 10 business days.
Every commercial message identifies the sender, includes contact details and includes a working way to unsubscribe, as required by Canada's Anti-Spam Legislation (CASL).
How information is used
- To deliver private feedback to the business and send the alerts it has configured.
- To show the business analytics about its own review page.
- To secure accounts, prevent abuse and keep audit records of important changes.
- To send marketing, promotional and remarketing messages, only to people who have agreed to receive them.
What we never do
- We never publish reviews on anyone's behalf or claim a review was posted when a button was clicked.
- We never sell personal information.
- We never include a customer's private message in SMS alerts.
Sharing
Private feedback is shared only with the business the customer contacted. Service providers that the business enables, such as email, SMS or payment providers, process only the information needed for their service.
Retention and choices
Businesses control their data and can export or delete it. Customers can ask the business, or contact us, to access or delete information they submitted.