Frequently asked questions
Clear answers about how Tapstar Pro works with your customers and with Google.
Can Tapstar Pro publish reviews to Google?
No. Tapstar only opens your official Google review page. The customer writes and submits their own review on Google. Tapstar never posts on anyone's behalf.
Can customers who choose 1 to 4 stars still leave a Google review?
Yes. Customers who choose 1 to 4 stars see a private feedback form so they can reach your team directly, and the official Google review link stays available. Tapstar never blocks or discourages a public review.
How do suggested reviews work?
Customers choose the topics that match their visit, such as service or food, and Tapstar shows three natural review starters. Customers can edit the text, and the page reminds them to use only wording that reflects their genuine experience.
Can I choose which ratings open Google?
Yes. By default five stars opens your official Google review page and lower ratings open the private feedback form. In the dashboard you can choose 4 stars and up, 3 stars and up, or any other cut-off. Every customer can still reach Google from the private form.
Does Tapstar Pro count Google reviews?
Tapstar records when a customer opens your Google review page. It cannot confirm whether a review was published, so the dashboard always labels this as Google review button clicks.
Will Tapstar improve my Google ranking?
Tapstar can support local visibility by helping businesses collect more detailed, authentic feedback. Google ranking is not guaranteed.
Can I change my Google review link later?
Yes. Your Tapstar page link and QR code stay the same, so printed cards and NFC stands keep working when you update the destination.
Do customers need an app?
No. The review page opens in any modern phone browser from a link, QR code or NFC tap.
Is a credit card required for the trial?
No. Start your 3-day free trial without a card and choose monthly or yearly billing before the trial ends.
Where is my data stored?
This edition of Tapstar Pro is self-hosted. Your data lives in your own PostgreSQL database and your own file storage.