Private Customer Feedback
Give unhappy customers a simple, confidential way to explain what happened, with optional photos and contact details.
Features
Everything you need to turn feedback into growth
Private feedback, faster follow-up, honest Google review access and clear reporting in one simple app.
Faster Service Recovery
Track every message from pending to resolved, add internal notes and follow up while the experience is still fresh.
AI-Assisted Review Starters
Customers pick the topics that match their visit and receive natural, editable starters. They always choose the final wording.
QR Codes and NFC Sharing
Download a print-ready review card and QR code, or point an NFC stand at your permanent Tapstar link.
Google Review Access
Open your official Google review page in one tap. The link stays available to every customer, whatever rating they choose.
Local Visibility Support
More detailed, authentic feedback can support your local presence. Google ranking is never guaranteed.
Multi-Location Management
Give each location its own page, Google link, notification recipients and reporting.
Analytics and Reporting
See page visits, QR scans, rating selections, private feedback and Google button clicks, with exports.
Email and SMS Notifications
Alert the right people instantly and send daily or weekly summaries, with delivery logs and retries.
Ready to try it with your customers?
Start a 3-day free trial. No credit card required.